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Donna Seyle is an attorney and consultant who helps small firms and solo  lawyers with innovative law practice strategies. She has established herself as a thought leader in the field and was kind enough to discuss these topics this week for the NetDocuments blog.
Q: Thanks for joining me Donna. First off, can you tell me a little bit about what you do?
A: My business, Law Practice Strategy, is all about the evolution of the legal profession resulting from technology and the recession. Given the nature of the job market for lawyers, I developed a strategy that enables solos and small boutique firms build successful practices based on the principles of cost-containment and project management, and the integrated use of content marketing, technology and fixed pricing. I work with lawyers, individually and in groups, helping them to develop a proactive mindset, understand the principles of the strategy and use the tools to start or redesign their practice.
Q: You mentioned that you help lawyers with technology, so how are new technologies changing the way lawyers are working?
A: Technology is revolutionizing the profession. The use of virtual law practice platforms has significant advantages that enable lawyers to offer their services to consumers who otherwise could not afford to hire an attorney or take time off from work to meet with lawyers in person. Because they are so cost-effective, they also allow lawyers to be more comfortable offering fixed pricing, which essentially shifts the risk of cost from the client to the lawyer. Using technology creates efficiency and extends the reach of availability of legal services to so many people that would otherwise be unreachable. But it also creates security concerns and ethical considerations that need to be addressed. Currently, several state bars have issued opinions, and the ABA’s Law Practice Management Section is trying to deal with these issues, largely through the eLawyering Task Force. The use of technology is so significant that it has forced us to redefine what it means to practice law, perhaps creating divisions between what Jordan Furlong calls “legal services” and “lawyer services.”
Very insightful information. At NetDocuments, we have built integrations with other legal SaaS solutions such as AdvologixPM to offer lawyers an integrated, fully featured law practice platform.
Q: In talking about cloud computing and SaaS, how has it leveled the technology playing field between large and small law firms?
A: Saas/cloud platforms have been designed for solos and small firms to provide a cost-effective way to offer the capabilities and convenience of technology that previously could only be afforded by big law with large IT departments. For example, the recession has forced business, large and small, to contain their costs, and legal departments are no exception. To do so, in-house counsel has been demanding that outside counsel reduce their hourly rates or institute fixed pricing or other terms. If outside counsel refuses to do so, there have been instances where a few lawyers from those firms leave and open their own boutique firm, take the unhappy clients with them and agree to different billing arrangements. Because of the cloud platforms that now exist, they can offer the same level of service.
I have definitely worked with a number of lawyers who have broken off from large firms and use SaaS technology to efficiently manage their practice.
Q: What are the most critical technologies needed to start a new law firm?
A: The most critical technologies needed are communication, case management and document storage, although I personally prefer comprehensive packages that do it all in one place. But maybe a more important question is not what the technology does, but how it works. [Traditional] Software is a huge waste of time and money and, in my mind, raises more security issues than cloud applications. It also does not address the communication issue, since everyone communicates through email (or some version of it). And if you’re talking about Saas, then the most critical questions relate to security and privacy. No matter what kind of program or application you decide on, you must do vendor due diligence to be sure they provide the highest level security available, both technological and physical.
Q: You seem to be pretty active in the social media scene. What advice would you give to a lawyer debating the merits of social media?
A: I think it depends on your playing field. I live in a small California beach town where more than half the lawyers don’t use social media of any kind and they’re enormously successful. And that’s because they’ve established themselves in a very small community where they’ve been able to get their foot in the door before it slammed shut a few years ago, and they like playing in a small arena. For them, social media is unnecessary and probably not worth their time. On the other hand, if you’re just getting started, or if you like being on the cutting-edge of the profession, participating in social media is absolutely necessary. You just have to do it. It simply is the state of interaction of our times, it’s where everything’s happening and where you find out about it. But you need to use your head. Pretend you’re a little kid and your mom’s hearing or reading everything you say or write online. And not only you, but everything your friends say and do. Before I became professionally active in social media, I was on Facebook with the standard profile. Then I wanted to add a business page, and I realized you could not separate your business page from your profile. Since I didn’t want my professional connections to have access to my personal page, I closed that account and opened a brand new one with only professional connections. Some people were offended, but I did what I thought was necessary to insure against anything popping up that might not be appropriate or helpful.
Q: What is your favorite social network and why?
A: Twitter, hands down. But it’s a personal choice. Twitter is where I started interacting online, where I’ve met (online and off) some of the greatest people I know, where I do lots of research & get almost all of my information, where I get involved in terrific conversations (or arrange a time to take it offline). Sometimes I stay off Twitter because I need to get just focus on getting work done. After a few days, I feel totally deprived and need to jump back on just to catch up and participate.
I can personally vouch for that as I met Donna via Twitter where she can be found at @DonnaSeyle.
I’d like to thank Donna for the informative and valuable information. For more information on what she does or to continue the discussion, you can reach her on Twitter or visit her website at www.lawpracticestrategy.com.
If you’d like to be featured on a NetDocuments Q&A, send an email to myself at djohnson[@]NetDocuments.com or send a tweet to @NetDocuments.
Post written by Danny Johnson of the NetDocuments marketing team.
September 8th, 2010 | Tags: ABA, Alternative Billing, elawyering, Legal SaaS, legal technology, SaaS, social media| Category: Advologix, Cloud Computing, SaaS, collaboration, document management, legal, legal technology | No Comments »
This week I discussed the current trends in UK legal technology with Jason Plant, who is an IT manager at a large UK law firm and also writes a popular legal technology blog titled No Option for Law Firm!.
Q: Thanks for your time and sharing your knowledge with us Jason. First off, what do you see as the most important current trends in legal technology in the UK?
A: I posted on my blog what I thought were the top 5 legal technologies in 2010 at the start of the year. I stand by them although I probably would reorder them a little to give the following as the top three.
I think Office 2010 and Windows 7 will be big in that a lot of UK firms stuck with Windows XP and Office 2003. Not the most important trend in terms of changing the face of legal IT, but a crucial change.
The biggest new trends I would say are mobile and instant messaging rather than any specific legal IT application, I think Legal is finally joining the mainstream in technology and I think these two areas are ideally suited to lawyers.
It will be fun to watch how the three items you mentioned work together, specifically with Office 2010 web apps enabling more mobility for lawyers.
Q: Do UK law firms have different technology needs than American firms? If so, in what ways?
A: I don’t think so, I think the needs are pretty much the same, the US does seem to have more lawyers interested in technology (perhaps more comfortable with it too?) and so perhaps adopts it faster. There are also some technologies that maybe get wider use in the US due to legal requirements, nature of work or culture (e.g. eDiscovery I suspect is more widely used in the US).
Q: How does the Patriot Act affect UK law firms adoption of SaaS? What can US SaaS providers do to gain acceptance in the UK?
A: US providers are going to have to understand the legal requirements of UK firms and their clients more, then help meet these requirements.
We at NetDocuments agree that UK firms should have UK-based hosting, which is why we are planning to implement a UK-based data center later this year.
Q: I like to tell people that SaaS has leveled the technology playing field between small and large firms. Working in large law, would you agree with this statement?
A: Difficult one this. In a business sense I don’t see it making too much of a difference. Certainly for a small firm it reduces the cost of implementing services, but then economies of scale probably help the large firms keep the costs low too.
However for small firms it probably gives them access to technology they wouldn’t have previously had access to. So in that sense it levels the playing field of technology availability to the lawyers. Whether they can then use that technology to get more clients, bill more or reduce costs through business process change is another matter!
Very good analysis.
Q: If you were to start a law firm from scratch, which technologies would you start with?
A: I’d be boring and look at the basics and ensure that was as easy as possible, Apple App Store easy! So that would be document production, finance apps and communications. Ensuring lawyers can produce and receive documents easily then store them in an organized electronic file with ease. Communicate from anywhere with ease and be contacted easily with the most appropriate tool (i.e. try to cut down on the volume of email!). Then underpin the whole organization with a finance system that can do the operational and provide information for the strategic.
Get these basics right and you’ve more time for the lawyers to spend bringing the money in and understand where to focus to get that money! Oh and no I don’t think there is any vendor (legal or not) that has all the above spot on yet!
Q: On a lighter note, what is your favorite (British) football team?
A: I’m a Manchester United fan and was a season ticket holder for many years at Old Trafford until 2005. Since then I have joined 2000+ other Manchester United fans and formed our own football club, FC United of Manchester who currently play their football in the Northern Premier League Premier division.
Wow! Very cool. I lived in England for three years and I’m all in for Chelsea!
Q: Have you forgiven the English goalie for blowing that save against the US in the world cup?
A: Yes of course. I thought the game against the US was going to be tight as a lot of the US squad play in England and so understand how English teams play, so I wasn’t too surprised with the result. Now forgiving the referee for the goal that never was against Germany is a different matter…….
That’s why I’m a proponent for instant replay.
I’d like to thank Jason Plant for his time and sharing with us the knowledge he has gained from his vast experience dealing with legal technology.
If you’d like to be featured in a technology Q&A, send a tweet to either myself at @dannymjohnson, or to@NetDocuments.
Post written by Danny Johnson of the NetDocuments sales and marketing team.
July 14th, 2010 | Tags: England, legal technology, Mobile Technology, No Option for Law Firm, SaaS, twitter, UK, World Cup| Category: Cloud Computing, SaaS, Technology, document management, legal, legal technology | No Comments »
Has the world been rid of its cloud computing security concerns?
Probably not…but that day is getting closer. According to a few recent studies in a few technology conservative industries, people and businesses are becoming much more comfortable with storing and managing their data in the cloud.
Even the most technology risk-averse markets such as health care, finance and government are rapidly adopting, and even advocating, disruptive cloud technologies at an ever increasing rate.
SaaS virgins generally raise two initial fears when they consider moving to the cloud: who is in control of my data? And is it safe to store my data somewhere other than the office? Though these concerns are real and very important to understand, the immaculate perception that all my data must be stored under my roof is being changed.
In a recent article on InformationWeek.com, an expert from Accenture was quoted as saying, “Healthcare firms are beginning to realize that cloud providers actually may offer more robust security than is available in house.” That same story cited a recent study that stated that about a third of the health care industry already uses cloud apps and that over 70% of respondents plan to shift more and more to SaaS and cloud applications. These are very intriguing estimates in any field, but especially in health care where the regulatory and HIPAA compliance rules are so strict.
Similar shifts are being seen in the finance world. A recent study done by SIFMA stated how cloud computing is enabling the financial industry to push forward with technology even amidst budget restraints: “The [finance] industry is showing a larger appetite for disruptive technologies such as cloud computing to force business model change.”
Similar sentiments are being echoed even in the federal government where federal CIO Vivek Kundra has been touting cloud computing so adamantly that he almost makes Marc Benioff seem like cloud skeptic. “For far too long we’ve been thinking very much vertically and making sure things are separated,” he said.”Now we have an opportunity to lead with solutions that by nature encourage collaboration both horizontally and vertically.”
While cloud security is still a critical issue and something that must be taken extremely serious by all vendors, the mood is shifting towards general acceptance of security in the cloud.
John Soat summed things up nicely in his blog post on this very topic. “It’s not that security in the cloud isn’t still a concern for both [health care and finance] industries, but it’s a known, and perhaps better understood factor…So while security is still a legitimate concern, it doesn’t seem to be the show stopper it used to be…” So with your SaaS vendor taking care of you security concerns, you can now worry about where Lebron James will be playing basketball next year.
If you want to learn more about security in the cloud, check out our security fact sheet or hit NetDocuments or myself with a tweet at either @netdocuments or @dannymjohnson.
Post written by Danny Johnson of the NetDocuments sales and marketing team.
July 1st, 2010 | Tags: Cloud Computing, Federal Government, Health Care, HIPAA, SaaS, SEC| Category: Cloud Computing, SaaS, Technology, business continuity, document management | 2 Comments »
Tomorrow in New York, Microsoft is releasing its latest edition of Office 2010 Web Apps which, in my mind, will mark Microsoft’s full acceptance of the SaaS software delivery model. Furthermore, Microsoft’s development of web applications for the cash cow that is MS Office, officially shifts the standard from legacy software to SaaS.
In an interview with USA Today, Marc Benioff, the CEO of Salesforce.com said, “We’re entering an entirely new paradigm.” This new paradigm is one where businesses and consumers alike are no longer bound to physical locations or forced to use complex technology to manage networks and files but freed to move about freely in the clouds. About this paradigm shift, ECM chief executive Joe Tucci said, “We’re now going through what I believe is pretty much going to be the biggest wave in the history of information technology.’’
The Shift
This technology shift, started by Salesforce (who commercialized SaaS), Google (who brought SaaS to the consumer), and Facebook (who made SaaS a way of life), among others, has been christened by the full fledged acceptance by Microsoft. Microsoft’s Steve Ballmer said, “This is the bet for the company, [and] for the cloud, we’re all in.”
Though Microsoft has fallen behind in the SaaS and cloud market over the years, it will be interesting to see how their entrance into web applications will affect other products; will Office web apps mark the beginning of the end to the rise of Google Docs? Or will it go down as another Zune: a failed attempt to catch up to its competitor? Will businesses rapidly upgrade their Office Suite to 2010? Or will take this time to look at other alternatives? Though the answers to these questions remain to be seen, I personally believe that there is much excess capacity in this growth market and that a large number of companies will get their piece of the pie; however, the SaaS providers are not the true winner in this movement. The true winner is the consumer, the IT manager, small business owner, and the typical employee at a large company.
Who Benefits?
Consumer — The consumer is not only a winner, but the consumer is the one ignited the SaaS/Cloud movement by their adoption of web apps such as Facebook, Twitter, Gmail and Skype that are not only nice and fun services, but have become ways of life for millions of people.
IT Manager – No longer do IT managers need to deal with the hassle of legacy software as the maintenance and upkeep will be done by the provider. The IT manager now can focus on servicing the people in the organization and make sure the software is being optimized within the organization.
Small Business Owner – Due to the scalability and pay as you go model followed by SaaS, a small business owner can level the playing field by using the very same technology that the large companies use. With NetDocuments for example, a 3 lawyer law firm uses the exact same product, from the exact same code as the lawyers at an international firm with thousands of lawyers use.
The Employee – Wouldn’t it be nice if the benefits that we as individuals get in our personal life from SaaS offerings were available in the workplace? That dream is now a reality for millions of workers who now interact with fellow employees, collaborate and share documents, and service clients not only from within the network or through some confusing remote connection, but from anywhere in the world using innovative web based applications like Salesforce, NetDocuments, Advologix, Google Apps, Office Web Apps, etc
The New Paradigm
The SaaS paradigm allows lawyers, investment advisors, accountants, etc, the freedom to not only work from anywhere, but allows them to collaborate on cases, reports and contracts seamlessly and efficiently without the need for FedEx, pin drives or a confusing mess of various email attachments. It also allows them to go to a marketplace like Google’s or Salesforce’s and find all the tools needed for their business in one place.
SaaS has matured, and the stage where IT people and business could sit back and observe the market develop has passed, those still in that mode are getting left behind, it is now time to accept a shift in paradigms and embrace the cloud as the standard.
Post authored by Danny Johnson of the NetDocuments sales and marketing team
May 11th, 2010 | Tags: Google Marketplace, legal technology, Registered Investment Advisor, SaaS, Salesforce.com| Category: Apple, Cloud Computing, Financial Services Technology, Registered Investment Advisors, SaaS, Salesforce.com, Technology, collaboration, document management, legal technology | No Comments »
Post Authored by Danny Johnson of the NetDocuments Marketing Department
I am one of the youngest employees here at the NetDocuments Orem office, if not the youngest (I’m 24), and if my calculations are correct, I am one of only two non-married employees at the company. So near the end of 2007, as the Twittershpere was reaching a Twittical Mass, the good folks in our marketing department, specifically Leonard Johnson, decided that it was time for us to join the party and see if social media was all @NikiBlack and @AdrianDayton had cracked it up to be. So after about a year and change of tweeting, we are believers. We’ve drunk the Kool-Aid, downloaded the iPhone app and continue to ride shotgun in the Twitter bandwagon.
Why We Got Started
Every Social Media guru, ninja, consultant, @GuyKawasaki wannabe or whatever they are calling themselves these days, say’s that you must have a clearly defined purpose for using social media. So as we started Twitter, our two main goals were to create more interaction with our customers and partners, and to better understand the small law and small business market in order to build relationships with people in these areas.
- Interact with Partners and Customers
Twitter has been a very effective tool for us in this regard. Especially after the Twitter Lists feature was released last summer. We created various Twitter lists to easily follow our more Twitroverted customers and partners including a NetDocuments Users List, a LegalTech New York list, and a T3 Technology Conference list among others. Through Twitter we’ve set up webinars, marketing activities and provided technical support. We saw that Twitter was so effective is sending real-time news that last fall we setup a separate account for the NetDocuments service status.
Before 2009, we had a distribution partnership with LexisNexis in which they handled marketing activities for small law firms. As our distribution partnership with Lexis ended in January of 2009, we saw Twitter as a good way for us to get back into the small law and small business markets, and to start building relationships there. Through Twitter, we were quickly able to make contacts with technology consultants, bloggers and training partners, as well as proselyte the value of SaaS technology and cloud computing.
Timeline
I’ve heard a stat numerous times and from various twitter streams (which I guess means it’s true?) that say’s 70%-80% of new Tweeters go the Twitter graveyard within the first three months, but we were determined to not be a Twitter-Qwitter, and we weren’t.
Those first three months on Twitter were like my first semester of sophomore year when I moved to a new high school; the only differences were that this time I didn’t get slammed into lockers or get my head stuffed in a toilet. It was fun and exciting and we met a lot of new people. In those first months we connected with people like @softwaretrainer, @CurtisASmithCFP and @DonnaSeyle, learned new words and phrases like Direct Message, #HashTag and Tweet-Up, and had some funny experiences.
After getting tweet happy one day I was told by a good friend that I had Twitterrhea and should slow down the number of tweets. After that I tried so hard to have correct Twitterquette that my tweets were boring and dry. Also, at the time we had few followers so it was easy to read nearly every one of their tweets and interact with all of our new tweeps.
If our first three months was sophomore year, the next six was the rest of high school. Our mind was opened up to many new things and we experimented with most of them. I think we tried every possible twitter manager that existed from TweetDeck to Twellow to Google Wave, but ended up liking Hootsuite the best due to the fact that it was feature rich and required zero software downloads. We fiddled with linking our Twitter and Facebook profiles but we decided that TweetBooking wasn’t for us as the platforms are different and we decided that we should post different content on each site.
Our favorite week was when we ran a contest via Twitter at the ILTA conference last summer. This created positive buzz and was a fun way to interact with others at the show.
The only downside of Twitter maturity was that as we started following more people, it became a bit less personal as it was harder to keep up with all the tweets and content that was coming in. Although it continues to be difficult to keep up with all that goes on, we’ve learned ways such as Twitter Lists and saved searches to stay current and remain social.
I’ve been impressed with how fast the folks at Twitter try to respond to its users in innovating its site and service while keeping it simple and easy. Although they’ve had a few mess-ups, like their Re-Tweet function that I still don’t like, for the most part they have kept up with the curve. So in year two of our Twitter life, I expect to find new and innovative ways to use Twitter and continue moving towards our goals of interacting with customers and building relationships that move beyond 140 characters.
P.S. I’m not sure why I started the blog by talking about my age and relationship status but I think I can justify it. As social media is all about telling others what we’re doing/thinking/feeling/etc… I thought I had to share what I was doing/thinking/feeling, and at the time of writing I was pondering how I am one of two non-married employees at the Orem office.
April 6th, 2010 | Tags: Content Management, Facebook, SaaS, social media, Year in Review| Category: Cloud Computing, Financial Services Technology, SaaS, technical support | 2 Comments »
Post Authored by Leonard Johnson, VP Marketing, NetDocuments
Leonard Johnson and Marc Duncan attended T3 Conference in La Jolla, California this past week on February 17th to the 20th. We not only enjoyed beautiful, warm weather at the Hilton La Jolla Hotel adjacent to the world-class Torrey Pines Golf Course, but more importantly we enjoyed visiting with many of our customers and consultants of this prestigious financial investment advisory industry. Marc works closely with our customers and prospective customers in this industry and he stated, “it was like a family reunion.” We have wonderful customers who are great to work with and we greatly appreciate their business.
 Torrey Pines Golf Course NetDocuments provides an easy-to-use document management that provides these firms with business continuity, client-centric document organization, SEC/FINRA compliance, and client sharing. We also provide a market-leading Salesforce integration and as firms move that that CRM, they all migrate to NetDocuments for their document management.
Leonard presented in two panels, one on document management and the other on client portals. There were about 40 in attendance to each one. The document management panel was interesting as we were positioned along with two other companies that were legacy, server-based DM and one other SaaS DM. It was clear by the questions and the follow up with people that this market knows that the industry trend is clearly moving to SaaS, cloud-computing based applications. We had a significant interest following both of these sessions.
I would like to share a few observations regarding this market and potential trends that would be interesting. There are too many vendors, e.g. portfolio planning or analysis software, trying to provide a “one solution fits all” approach, attempting to offer everything and the kitchen sink…which only confuses the customer and provides less than best-of-breed in each solution. Client portals are one of these solutions that everyone tries to offer. Document archiving is another area that applies in some cases.
Additionally, there have been worthwhile attempts, e.g. YourSilverBullet, that has brought vendors together under the guise that they will “technically integrate” with one another and provide customer solutions. But in speaking with their representatives, they acknowledge that their standards (two years in the making) remain elusive (i.e. years away from being defined) and that the underlying focus of this group appears to be co-marketing and leveraging their membership for joint marketing activities and gaining discounts on events and advertising. I am concerned they are ignoring the market needs and what the customer wants.
When speaking with Bruce Moulton, creator of the XLR8 overlay for Salesforce, owner of consulting firm Moulton Strategic Partners and Director of Operations for Tolleson Wealth Management, he defined four essential applications needed in every RIA firm: 1)portfolio management software, 2) financial planning software, 3) Contact Relationship Management (CRM) and 4) document management (along with backend email archiving for compliance purposes), and every firm should have the choice of best in breed products/services. This makes sense to me. The advisor interface throughout the day is typically their CRM. Document management should not be offered by the CRM provider but should tightly integrate, and the same for any financial planning software.
Bruce feels that a client portal is a logical extension of a document management solution, since it can take advantage of the full document collaboration, permissioning, security, etc., yet not force the firm into maintaining multiple copies of the same document in disparate systems.
I was quite intrigued during the client portal session when one person in the front row stated that “Mint.com” should be the front-end client portal to the client. Now that’s a fresh approach (no pun intended). I really appreciated that comment as I tend to agree.
Here’s why? Wouldn’t it be amazing if NetDocuments integrated with Mint.com (now owned by Intuit) whereby the client or person not only managed their banking accounts and personal financial information with Mint.com, a free service by the way and thus can capture wide adoption, but had the investment statements sent directly there as well (as they now do), and there was a tab or integrated, single-sign on page within Mint.com to access the investment advisors work and documents being shared by him/her, i.e. NetDocuments client portal embedded within Mint.com. NetDocuments would and should be embedded within the advisors CRM (which we do today with Salesforce.com and in future with Redtail.com), and NetDocuments should be accessible and embedded within the client’s Mint.com.as the portal or secure link from advisor to client. Mint.com truly becomes a client portal to his/her financial world. Communication by the advisor would be direct with the client via the related document and collaborative portal (NetDocuments) provided by the advisor but linked to Mint.com for a single client portal. The accountant and the lawyer who works with the same client could also share via the netdocuments portal-all secured and all compliant across industry regulatory boards.
Interesting…. any thoughts?
February 26th, 2010 | Tags: Cloud Computing, Financial Advisors, Intuit, Mint.com, RIA, SaaS, Salesforce.com, t3| Category: Cloud Computing, Financial Services Technology, Registered Investment Advisors, SaaS, Salesforce.com, paperless | No Comments »
OREM, UTAH – February 23, 2010 – NetDocuments, the leading Software-as-a-Service (SaaS) content management service provider, announced today it has been named to KMWorld’s 100 Companies that Matter in Knowledge Management for 2010.
KMWorld informs more than 45,000 subscribers about solutions for improving business performance and has been publishing its “100 Companies That Matter…” list since 2000, focusing on companies that “small and large, embrace a spirit of innovation and adaptability.” The list is compiled annually by KM practitioners, theorists, analysts, vendors and their customers and colleagues.
“In today’s knowledge economy, NetDocuments does more than simply throw sophisticated technology at its customers, it provides real solutions through inspired planning and execution throughout the entire constituency chain,” says Hugh McKellar KMWorld editor in chief.
“We appreciate the recognition by KMWorld and being associated with other prestigious companies in this industry,” said Ken Duncan, CEO at NetDocuments. “We have been fortunate to have had an early lead with over twelve years experience in providing leading SaaS-based content management to businesses of all sizes.”
February 23rd, 2010 | Tags: CMS, DMS, KM World, Relief, SaaS| Category: Cloud Computing, SaaS, business continuity, legal technology | 2 Comments »
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